Terms & Conditions

SHIPPING POLICY
All orders ship direct from the factory, in China. All orders placed on this site are subject to product availability and will be shipped according to Psychostar shipping policies.

We are not responsible for lost, stolen, or damaged packages.

Processing and shipping times
Orders usually ship in 2-3 business days. When you place your order, please allow time for processing in addition to the time it takes for the package to get to you once it has shipped.

Keep in mind that shipper service guarantee are suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to any shipping delays along the package route. We cannot refund shipping fees if your package does not arrive or is delivered to another address due to customer mistyping their own information upon ordering.

TAXES & DUTIES
• All custom fees, taxes and duties are the sole responsibility of the customer.
• The value of our package will be listed directly on your package or transmitted digitally as required by custom authorities.
• The release of your package is at the sole discretion of custom agents.

Due to customs processing, some packages may be delayed delivery.

Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values.